SBI
Specialist Officers (SO) Recruitment 2023 | SBI Specialist Officers (SO) Job
Notification 2023 | SBI Specialist Officers (SO) 2023 Online Application @ https://sbi.co.in/–
SBI invites Online applications for the recruitment of 09 Vice President
(Transformation), Senior Special Executive - Program Manager, Senior Special
Executive - Quality & Training (Inbound & Outbound), Senior Special
Executive - Command Centre Posts. This online facility will be available in the
Official website @ https://sbi.co.in/ from 01.06.2023 to 21.06.2023.
SBI Recruitment 2023 [Quick Summary]
|
Organization Name: |
State Bank of India |
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Notification No: |
CRPD/SCO/2023-24/10 |
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Job Category: |
Central Govt Jobs |
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Employment Type: |
Contract Basis |
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Total No of Vacancies: |
09 Vice President (Transformation), Senior
Special Executive - Program Manager, Senior Special Executive - Quality &
Training (Inbound & Outbound), Senior Special Executive - Command Centre Posts |
|
Place of Posting: |
Mumbai |
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Starting Date: |
01.06.2023 |
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Last Date: |
21.06.2023 |
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Apply Mode: |
Online |
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Official Website |
https://sbi.co.in/ |
Latest
SBI Specialist Officers (SO) Vacancy Details:
SBI
Invites Applications for the Following Posts
|
SI No |
Name of Posts |
No. of Posts |
|
1. |
Vice President (Transformation) |
01 |
|
2. |
Senior Special Executive - Program Manager |
04 |
|
3. |
Senior Special Executive - Quality & Training (Inbound &
Outbound) |
01 |
|
4. |
Senior Special Executive - Command Centre |
03 |
|
|
Total |
09 |
SBI Specialist Officers (SO) Eligibility Criteria:
Educational
Qualification:
|
1. Vice
President (Transformation) - Mandatory: Any Graduate from Government recognized University or Institution Preferred: Graduation in IT field or post graduation in IT/Management field Professional
Qualification: Preferred: Holding any of the undernoted or equivalent BPO related certificates: 1. PMP or PMI 2. Master Trainer for COPC implementation 3. Lean Six sigma (Black Belt) 4. BPO Quality Analyst 5. BPO Business Leader 6. BPO Operation Leader 7. BPO Master Trainer 8. Customer Interaction Specialist 9. Certified Domain trainer Post-Qualification
Experience (As on 01/04/2023): ➢ Post
Qualification Experience: Total exp. - 7 years
of which CC of Banks – 3 years or Bank BPO – 3 years or Other BPO – 4 years
(Operations) ➢ Experience in running Digital transformation/Change management
projects in the BPO ➢ Good knowledge of Contact Centre fundamentals, Service Excellence,
Client Management & Project Management Specific
Skills required: Preferred: Excellent knowledge of Microsoft Office, call centre tools /
technology |
|
2. Senior
Special Executive - Program Manager - Mandatory: Any Graduate from Government recognized University or Institution Preferred: Graduation in IT field or post graduation in IT/Management field Professional
Qualification: Preferred: Holding any of the undernoted or equivalent BPO related certificates: 1. PMP or PMI 2. Master Trainer for COPC implementation 3. Lean Six sigma (Black Belt) 4. BPO Quality Analyst 5. BPO Business Leader 6. BPO Operation Leader 7. BPO Master Trainer 8. Customer Interaction Specialist 9. Certified Domain trainer Post-Qualification
Experience (As on 01/04/2023): ➢ Post
Qualification Experience: Total exp. - 5 years
of which CC of Banks – 2 years or Bank BPO – 2 years or Other BPO – 3 years
(Operations) ➢ Experience in managing projects for customer journeys, designing
customer journeys, driving crossfunctional interactions with business, IT
teams to deliver new journeys Specific
Skills required: Preferred: Excellent knowledge of Microsoft Office, Call Centre tools /
technology |
|
3. Senior
Special Executive - Quality & Training (Inbound & Outbound) - Mandatory: Any Graduate from Government recognized University
or Institution Preferred: Postgraduate degree in Management field Professional
Qualification: Preferred: Holding any of the undernoted or equivalent BPO related certificates:
1. Master Trainer for COPC implementation 2. Lean Six sigma (Black Belt) 3. BPO Quality Analyst 4. BPO Business Leader 5. BPO Operation Leader 6. BPO Operation Manager 7. BPO Master Trainer 8. Customer Interaction Specialist 9. Certified Domain trainer Post-Qualification
Experience (As on 01/04/2023): ➢ Post
Qualification Experience: Total exp. - 5 years
of which CC of Banks – 2 years or Bank BPO – 2 years or Other BPO – 3 years
(Operations) ➢ Experience of
training and quality control in BPO/Contact Centre ➢ Experience in designing customeroriented scripts and driving training
for adherence of scripts with strong Quality Control etc. Specific
Skills required: ➢ Excellent communicati on skills, both written and verbal to manage
domestic, international customer communicati ons (English and Hindi
languages), Strong team management skills |
|
4. Senior
Special Executive - Command Centre - Mandatory: Any Graduate from a recognized university Professional
Qualification: Preferred: Holding any of the undernoted or equivalent BPO related certificates:
1. Master Trainer for COPC implementation 2. Lean Six sigma (Black Belt) 3.
BPO Quality Analyst 4. BPO Business Leader 5. BPO Operation Leader 6. BPO
Operation Manager 7. BPO Master Trainer 8. Customer Interaction Specialist 9.
Certified Domain trainer Post-Qualification
Experience (As on 01/04/2023): ➢ Post
Qualification Experience: Total exp. - 5 years
of which CC of Banks – 2 years or Bank BPO – 2 years or Other BPO – 3 years
(Operations) ➢ Deep knowledge of Contact Centre (inbound and outbound) fundamentals,
key performance metrics, agent rostering, WFH and scheduling of agents as per
skill set. Specific
Skills required: Preferred: Excellent knowledge of Microsoft Office, Call Centre tools /
technology (Preferred) |
Age Limit: (As
on 01.04.2023)
|
1. Vice
President (Transformation) – 50 Years |
|
2. Senior
Special Executive - Program Manager – 35 Years |
|
3. Senior
Special Executive - Quality & Training (Inbound & Outbound) – 40 Years |
|
4. Senior
Special Executive - Command Centre – 40 Years |
Candidates
Relaxation in Upper Age limit will be provided as per Govt. Rules. Go through SBI
official Notification 2023 for more reference
Salary Details:
|
1. Vice
President (Transformation) - Rs. 50.00
Lakhs to Rs. 75.00 Lakhs per annum |
|
2. Senior
Special Executive - Program Manager - Rs. 22.00 Lakhs to
Rs. 30.00 Lakhs per annum |
|
3. Senior
Special Executive - Quality & Training (Inbound & Outbound) - Rs. 22.00 Lakhs to
Rs. 30.00 Lakhs per annum |
|
4. Senior
Special Executive - Command Centre - Rs. 22.00 Lakhs to
Rs. 30.00 Lakhs per annum |
SBI Specialist Officers (SO) Selection Process 2023:
The selection of
candidates will be based on Shortlisting, Interview & CTC Negotiation. Shortlisting: Mere fulfilling minimum
qualification and experience will not vest any right in candidate for being
called for interview. The Short-listing Committee constituted by the Bank will
decide the shortlisting parameters and thereafter, adequate number of
candidates, as decided by the Bank will be shortlisted and called for
interview. The decision of the bank to call the candidates for the interview
shall be final. No correspondence will be entertained in this regard.
Interview: Interview will carry 100
marks. The qualifying marks in interview will be decided by Bank. No
correspondence will be entertained in this regard.
Merit List: Merit list for selection
will be prepared in descending order based on scores obtained in interview
only. In case, more than one candidate score the cut-off marks (common marks at
cut-off point), such candidates will be ranked according to their age in
descending order, in the merit.
Application
Fee/Exam Fee for SBI Specialist Officers (SO):
|
Application fees and Intimation Charges (Non-refundable) is Rs 750/-
(Rupees Seven Hundred Fifty only) for General/EWS/OBC candidates and no
fees/intimation charges for SC/ ST/ PwBD candidates. |
How to apply
for SBI Specialist Officers (SO) Post:
Candidate(s) fulfilling all the
above clearly laid down criteria will have to apply online only through the
link on the SBI website in the careers webpage under current openings section
i.e. https://sbi.co.in/ from 01.06.2023 to 21.06.2023. No other mode of
application will be accepted.
Important Dates
for SBI Specialist Officers (SO) Post:
|
Starting
Date for Submission of Application |
01.06.2023 |
|
Last date
for Submission of Application |
21.06.2023 |
SBI Specialist
Officers (SO) Official Notification & Application Link:
|
SBI Official Website
Career Page |
|
|
SBI Official
Notification PDF |
|
|
SBI Online Application
Form |