HCL Off Campus
for Fresher’s Batch at Chennai On 7th November 2015
Company
List: HCL Technologies
Industry: BPO / Call Centre / ITES
Post
Name: Various Posts
Pay Scale: As
Per Company Norms
Eligibility & Skills required: Multiple Skills Java, .NET, PL/SQL,C#,Sharepoint, Oracle, HTML,
Admin & More Skills ...........
Qualification: Any Bachelors Degree/BE/BTECH
Experience: 0-1 yrs (Fresher’s 2015 Batch)
Job description:
1)
For Tech Support
ü Work within the Web Chat
team to provide online technical support to Eircom Broadband / TV / Telephone
Customer
ü Should be Flexible to
take inbound calls when requested
ü Deal with wide range of
queries from email password resets to diagnosing faults on Fibre, eVision, NGA
& Telephone Lines
ü Analyzing trends and
reporting of suspected outages to management
ü Publish chat reports and
analyze productivity trends within tech support chat operations
ü Identify and recommend
operational and technological tools to improve efficiency
ü Establish and maintain
effective work procedures
ü Review and ensure
processes are in compliance with internal policies and external regulations.
ü Respond to escalated
issues regarding performance and quality.
ü Coordinate, participate,
and/or manage multiple projects assigned by senior management, providing input
on operations related matters.
2)
For DSG Specific
ü Work within the WebChat
team to provide online Support to Store agents for Mobile and Fixed queries
ü Trouble shooting queries
and issues from direct and franchised stores around bundles/offers and
discounts
ü Management of Web Chat
and Email queries form stores and Quad play customers in OOH
ü Maintain a high level of
quality and professional service to all contacts in both written and chat
environment
Walk in Location: Chennai
Walk in Date: 7th November 2015
Time: 10:00 a.m to 1:00 p.m
Walk in Venue for
Chennai:
HCL Technologies Ltd
No 107 & 108 Navins Wss Towers
1st Floor, Harris Road, Pudupet,
Chennai - 600002, Near Casino Theatre
Contact person: Naresh
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